General Terms and Conditions

General

This website is the property of YTA

YTA is part of ‘We Sell Our Furniture’

Registered Office:

We Sell Our Furniture B.V.
Waversesteenweg 148
3360 Opvelp

Phone: +32 (0)488 55 33 17
Email: info@yta.be
VAT: BE 0699.812.339

CBE: 0699.812.339 – RPR Leuven

Website: www.yta.be

Bank details:
IBAN BE60 7340 6005 8870
KREDBEBB

The General Conditions as stated here, apply to all products offered for sale on the YTA web shop and for all deliveries. When placing an order via the webshop of YTA, the customer must explicitly accept the general conditions of sale, whereby the customer agrees to the applicability of these general conditions with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by YTA.

The customer has the right to inform the seller to renounce the purchase, without having to pay a fine and without having to state the reasons, within 14 calendar days following the delivery of the goods or the making of the deal. Details under ‘TIME FOR REFLECTION AND RETURNS (LAW ON BUYING BY MAIL ORDER)’.

Only Belgian Law applies to the General Conditions of YTA. For all disputes only the courts of Leuven are authorized.

Definitions

Working days: are all calendar days except Saturdays, Sundays, public holidays or company closing days.

Purchase & payment

The agreement between YTA and the buyer is realized as soon as the buyer has accepted the conditions made by YTA and agreed with them. The lack of a traditional signature does not affect the obligatory character of the offer and its acceptance.

YTA has the right to refuse an order to subject it to extra conditions, for instance for huge orders, orders placed by minors, when the order procedures have not been completely executed or when previous orders have caused problems.

YTA will always confirm the order by email or phone. As long as a confirmation has not been received by the customer, the order is not valid.

Payment of products bought at YTA can exclusively be made by available methods of payment. The customer may choose between the following payment methods:

• by PayPal
• by Bancontact
• via bank transfer to account number BE 60 7340 6005 8870
• …

YTA remains the owner of the goods until the customer has paid for the goods in full, even when they are already delivered. If necessary, the customer undertakes to inform third parties of the retention of title belonging to YTA, e.g. to anyone who would attempt to seize articles that are not fully paid for.

To guarantee safe online payment and the safety of your personal data, transactions are sent over the Internet locked and secured by SSL technology. To execute payment through SSL, no extra software is needed.

When payment is not made in due time, YTA has the authority to cancel the agreement immediately or to delay (further) delivery of the goods till full payment has been made.

The general conditions and the confirmation mails are always stated in the language of the website or the country.

Delivery and time of delivery

For more details see ‘Shipping & Returns’.

Goods can be delivered, or can be picked up in our workshop (Opvelp, near Leuven).

YTA delivers in the following countries: Belgium. Other countries on request.

Small items can be delivered by Bpost to Belgium and the Netherlands.

For deliveries abroad, the general conditions will be different.

Big items will be ready in our workshop within 8 to 12 weeks at the latest.

Small items (when in stock) will be offered to Bpost once a week. Except on public holidays or on company closing days.

For big items you will be notified by mail or phone to set an exact delivery / pick up date together. It is important that somebody is at home to accept the delivery (our driver is alone and will need a helping hand) and to sign the delivery note.

All given delivery terms should only be considered as an indication, but are not legally binding. No fines can be pointed towards YTA in case of late delivery.

As soon as the goods have been delivered at the delivery address, the risk due to loss or damage concerning these products is transferred to the customer.

Product information

We provide as accurately as possible information, images, oral information, price quotes concerning the goods offered and the main characteristics of the goods by phone or email. YTA does not accept responsibility for advice it has provided, printing errors on the website, technical information provided by suppliers or manufacturers or other material errors

With respect to the accuracy and completeness of the provided information, YTA is solely bound to an obligation of means.

The products offered by YTA comply with legal standards and can be sold online.

Wood is a natural product, so the color of the purchased product can differ from that on the website.

On its website, YTA may include links to other sites that could be interesting or informative for the visitor. These links are of an exclusively informative nature. YTA is not responsible for the contents of these sites, nor for its use.

Time for reflection and returns (law on buying by mail order)

The provisions of this article apply solely to customers In their capacity as consumers purchasing articles online from YTA.

The Belgian Bill of Law on Commercial Practice, the Information and Protection of the Customer of 12 April 2010, states that the customer has a time for reflection of 14 calendar days for all products bought from YTA (right of withdrawal).
This period starts as soon as the customer or a third party indicated by the customer that is not the carrierhas physically received the goods. During this period the customer is expected to handle the goods and the package material carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and unused.

To exercise the right of withdrawal, the customer must notify YTA as part of ‘We Sell Our Furniture BV’, Belgium, 3360 Opvelp, Waversesteenweg 148 – info@yta.be in an unambiguous statement by registered letter or e-mail about their decision to withdraw from the agreement.

To comply with the withdrawal period, the customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the customer has no later than 14 calendar days from the day that they notify YTA of their decision to withdraw from the agreement to send back or hand over the goods to YTA. The customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The shipping date is the control date. All documentation, certificates of guarantee and packing materials must be added to the return shipment, as well as the number of the bank account of the customer. The customer pays the shipping costs of the returned goods. Under-stamped or unstamped shipments are always refused and will be sent back to the purchaser.

The goods must be returned undamaged, unused and unopened (in their original packaging).

If the returned product is reduced in value in any way, YTA is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods

YTA returns the complete amount of the purchase, excluding shipping costs, within 30 days after the goods have been returned. If goods have not been returned in accordance with the conditions of the right to withdrawal, the amount of the purchase including the shipping costs, will not or not completely be returned. The product, in this case, remains property of the customer. On the demand of the customer the goods can be sent back to the customer on the condition of payment of the shipping costs.

Exceptions on the conditions stated here:

When a product was made or changed especially for the customer (custom made), the right of withdrawal does not apply.

Repayment is not possible when a product has been used or is damaged in any other way.

Goods must be returned to the following address:
We Sell Our Furniture B.V.
Waversesteenweg 148
3360 Opvelp

YTA shall repay the Customer using the same means of payment as the customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the customer will not be charged any costs in connection with such repayment.

If the customer has paid using a gift card, the repayment will take place by issuing a new gift card. The gift card can be used in the web shop of YTA. The gift cards are not digitally rechargeable.

Conditions of warranty

Dealing with warranty will always be the responsibility of YTA, except for the shipping costs the consumer has made to return the product.

Guarantee

The provisions of this article apply solely to customers In their capacity as consumers purchasing articles online from YTA.

The customer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and that are delivered to the home of the Customer, the Customer must contact YTA and to return the product to YTA.

Upon detection of a deficiency, the customer must inform YTA as soon as possible. In any case, any deficiency must be reported by the customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The statutory guarantee is never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Faults/defects

The customer is obliged to control the goods thoroughly immediately after receiving them. He must check whether the goods conform with the agreement:

Have the correct goods been delivered?

Do the delivered goods comply with the agreed quality specifications, or – if no specifications were made – to the standards that can be expected for normal use of the goods?

When a clear, manifest fault is found, it must be reported to YTA within 48 hours after delivery.

The costs for returning the goods that do not comply with the description of the offer will be borne by YTA.

Circumstances beyond our control

These are all external causes, anticipated or not, and on which YTA cannot exert any influence, yet which make it impossible for YTA to meet its commitments.

Examples of circumstances beyond our control:

Natural disasters (fire, storms, floods), governmental or societal actions (war, invasion, civil unrest, labor strikes), and infrastructure failures (transportation, energy), ….

YTA has the right to appeal to ‘Circumstances beyond our control’ if the circumstances that make it impossible to meet its commitments occur after YTA should have met its commitments.

No compensation can be requested if it appears that YTA cannot obtain the materials.

In such a situation delivery and other obligations of YTA are canceled. If this period is longer than 8 weeks, both parties can undo the agreement, without any obligation of compensation (exception for pre orders).

Prices

Before settling the bill, you are notified of the price of the goods. All prices are in euro and include VAT and all other required duties or taxes that the customer must bear. Shipment costs are mentioned separately.

Agreeing a price with the customer does not omit the right of YTA to raise the price. If a price has increased after the agreement was made, the customer can cancel the agreement, independently from the percentage of the raise.

Offers are valid as long as the goods are in stock. The product selection is valid while stocks last and may at any time be changed or withdrawn by YTA. YTA cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

A personal offer has a validity of 2 weeks, unless another period has been stated on the offer.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Rights of intellectual ownership

The contents of this site, including brands, logos, drawings, data, names of products or companies, texts, images etc. are protected by intellectual rights and belong to YTA or third parties who own the rights.

Questions and complaints

Complaints and disputes must be made within 14 days after delivery. If a complaint is accepted our liability is limited to exchanging the goods. The liability of YTA is limited to the amount paid for every order.

YTA will deal with questions or complaints within the reasonable period of 7 calendar days.

Disagreements

Belgian Law will exclusively apply on all offers and agreements, without giving effect to any principles of law and with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods

Unless the Customer is a consumer, all disagreements originating from offers or deals made by YTA shall be filed only before the competent courts of the of the judicial district of Leuven.If the customer is a consumer, the courts of the customer’s place of residence have jurisdiction in the event of legal disputes. The customer may also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

Limitation of the liability

The information on the website has a general character. It has not been adapted to personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the customer.

YTA makes every possible effort to provide correct, accurate and up-to-date information. Despite these efforts, inaccuracies can occur in the information provided on the website. If the information is inaccurate or if parts of the information are unavailable on the website, YTA will do its utmost to rectify this without delay.

However, YTA cannot be held liable for direct or indirect damage caused by the information on this site. If you find inaccuracies in the information provided on this site, you can contact the administrator.

The contents of this site, including the links, can be adapted, changed or completed without prior notice. YTA cannot guarantee the good operation of this site and cannot be held responsible for a bad operation, temporarily unavailability of the site, or for any damage caused by access to, or use of the website.

YTA can never be held responsible directly or indirectly for damage caused by the use of this site or other sites, especially as a consequence of links or hyperlinks, including all loss, interruption of work, damage to programs and other computer system data, machinery programs or other of the user.

The website can contain hyperlinks to sites or pages of third parties or refer to these indirectly. Putting the links to these sites or pages does not imply any approval of their contents. YTA clearly states it has got no control over the characteristics of these sites and can never be held responsible for the contents or the characteristics of them, nor for any damage caused by using them.

Privacy

For more details see ‘Privacy Policy’

Cookies

For more details see ‘Cookie Policy’